Privacy Policy

Who We Are

This website, www.burgers-house.com, is owned and operated by Burger’s House, a fast-food restaurant based in Elbasan, Albania.

For any privacy-related inquiries, you can contact us at:

What Personal Data We Collect

We may collect the following types of information:

  • Contact Information: such as your name, email address, and phone number, provided when contacting us or filling out forms.

  • Order & Payment Details: information related to purchases made through our website.

  • Technical Information: including your IP address, browser type, device information, and site usage (via cookies and analytics tools).

  • Media: if you upload images or files, please note they may be publicly accessible.

Why We Collect Your Data

We collect and process personal data for purposes including:

  • Providing, operating, and improving our services.

  • Processing and fulfilling online orders.

  • Responding to inquiries and customer support requests.

  • Analyzing website traffic and improving user experience.

  • Complying with legal and regulatory obligations.

We do not intentionally collect sensitive data (such as health information), unless you explicitly provide it with your consent.

Comments

When visitors leave comments on our site, we collect the data entered in the comments form, as well as the visitor’s IP address and browser details, to help detect spam.

Media

If you upload images, avoid including embedded location data (EXIF GPS), as other visitors may be able to download and extract this information.

Contact Forms

When you contact us via a form, we collect the data you provide (e.g., name, email, message). This information is retained for customer service purposes and is not used for marketing unless you provide explicit consent.

Cookies

Our website uses cookies to enhance your browsing experience. These include:

  • Session cookies: to remember preferences during your visit.

  • Analytics cookies: to track performance and visitor behavior.

  • Third-party cookies: for embedded content or social media integrations.

You can manage or disable cookies through your browser settings.

Analytics

We use Google Analytics to collect anonymized data about site usage, helping us understand user behavior and improve our services.

Sharing Your Data

We may share your data with trusted third-party service providers, such as:

  • Payment processors

  • Cloud hosting/storage providers

  • Email and marketing platforms

These providers process your data in accordance with their own privacy policies, which can be provided upon request.

Data Retention

We retain personal data for the following durations:

  • Contact form entries: 6 months

  • Analytics data: 12 months

  • Transaction records: 10 years (as required by law)

Your Rights

You have the right to:

  • Access, update, or delete your personal data.

  • Withdraw consent at any time.

  • Request a copy of the personal data we hold about you.

To exercise these rights, contact us at info@burgers-house.com.

Where Your Data Is Sent

Visitor comments may be checked through automated spam detection. Data may also be processed outside the EU in compliance with applicable data protection standards.

How We Protect Your Data

We implement strict security measures, including:

  • Encryption of sensitive data

  • Secure hosting environments

  • Regular system monitoring and audits

  • Staff training in data protection

Data Breach Procedures

In the unlikely event of a data breach, we will:

  1. Notify affected users promptly.

  2. Investigate and contain the incident.

  3. Report to authorities if legally required.

Third-Party Data Sources

We may receive information from third-party platforms, such as social media or advertising partners, in line with their privacy policies.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or significant effects on users.

Compliance with Regulations

We comply with applicable privacy laws and regulations relevant to our operations.