Privacy Policy

Who We Are

Our website address is www.burgers-house.com. The website is owned and operated by Burger’s House, a fast-food restaurant based in Elbasan, Albania. For any privacy-related concerns, you can contact us at:

  • Email: info@burgers-house.com

  • Phone: +355 67 600 7005

  • Physical Address: Rruga Caush Asllani, Elbasan, Albania

What Personal Data We Collect and Why We Collect It

Data We Collect

We collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and any other details you provide when contacting us or filling out forms.

  • Transactional Information: Details about purchases made through our website.

  • Technical Data: Information about your device, browser, IP address, and website usage (collected via cookies and analytics tools).

  • Media: If you upload images or files to the website, they may be publicly accessible.

Why We Collect Data

We collect personal data for the following reasons:

  • To provide and improve our services.

  • To process orders and payments.

  • To respond to inquiries and support requests.

  • To analyze website traffic and improve user experience.

  • To comply with legal obligations.

Sensitive Data

We do not intentionally collect or retain sensitive personal data (e.g., health-related information) unless explicitly provided with consent.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract location data from images on the site.

Contact Forms

If you submit information via contact forms on our website, we collect the data you provide (e.g., name, email address, message). We retain this information for customer service purposes but do not use it for marketing unless explicitly consented.

Cookies

Our website uses cookies to improve user experience. These include:

  • Session cookies to remember your preferences.

  • Analytics cookies to track website performance and visitor behavior.

  • Third-party cookies for services like social media and embedded content.

You can manage or disable cookies via your browser settings.

Analytics

We use Analytics Provider: Google Analytics, to collect anonymous data about website usage. This helps us understand user behavior and improve our services.

Who We Share Your Data With

We may share data with third-party providers to facilitate our services, including:

  • Payment processors.

  • Cloud storage services.

  • Email marketing platforms.

Each third-party provider adheres to its own privacy policy. Links to their privacy policies are available upon request.

How Long We Retain Your Data

We retain personal data for the following durations:

  • Contact form entries: 6 months.

  • Analytics data: 1 year.

  • Transaction records: 10 years, as required by law.

What Rights You Have Over Your Data

You have the right to:

  • Access, update, or delete your personal data.

  • Withdraw consent for data processing.

  • Request a copy of the data we hold about you.

To exercise these rights, please contact us at info@burgers-house.com.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. Data may also be stored or processed outside the European Union, in compliance with data protection standards.

How We Protect Your Data

We take the following measures to protect your data:

  • Encryption of sensitive data.

  • Secure hosting environments.

  • Regular security audits.

  • Staff training on data protection.

What Data Breach Procedures We Have in Place

In the event of a data breach, we will:

  • Notify affected users promptly.

  • Investigate and mitigate the breach.

  • Report the incident to relevant authorities if required.

What Third Parties We Receive Data From

We may receive data from third-party platforms, such as social media or advertising partners, in accordance with their privacy policies.

Automated Decision Making and Profiling

We do not use automated decision-making or profiling processes that significantly affect users.

Industry Regulatory Disclosure Requirements

If required, we comply with additional privacy laws or industry regulations applicable to our business.

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